NOTE: As of September 7th, we have changed emails to use Gmail.com rather than Inbox.com
Are you having problems using our products or would like to submit feedback? Have you discovered a bug? If so, you've come to the right place.
Please keep the following in mind before contacting the RS Games Staff:
Bug Reports: If you are submitting a bug report, please describe specific instructions on how to reproduce the bug (steps we can take to experience the same problem you are having). A bug report is useless if it can't be reproduced.
Before submitting a problem/bug report: Please read our Twitter Feed. It is possible we are aware of the problem, and emailing us about a problem we are already aware of clutters our inbox. You do not need a Twitter account to read our feed. Additionally, please check out the recent announcements.
We can't read your mind. Please describe your situation. For
example: sending us an email with just your RS Games Client username. This
doesn't help us, help you.
The Support Staff speak English only.
Please give us at least 4 days to reply to your email
(assuming it is not a holiday). If we do not reply after that, you may
send a kind reminder that we have missed your message.
Support is provided free of charge.
Please read the readme files that come with the game. (If you are looking for the documentation on our multiplayer games, they can be found at www.zanosoft.net/zgp/doc.) Many
questions can be answered through reading them. Emailing us with questions that can easily be found in the documentation is extremely frustrating.
Read the FAQ page.
before contacting support. It's possible your question has already been
If you have
forgotten your password, please use the Account Manager, located at: http://zanosoft.net/Accounts, and click Forgot Username and/or Password.
If you are getting an error message similar to the application's configuration being incorrect, please our FAQ page
Keeping those points in mind, please email us: rsgames a-t gmail.com (Replace a-t with the @