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Support

NOTE: As of September 7th, we have changed emails to use Gmail.com rather than Inbox.com
Are you having problems using our products or would like to submit feedback? Have you discovered a bug? If so, you've come to the right place.

Please keep the following in mind before contacting the RS Games Staff:
  • Bug Reports: If you are submitting a bug report, please describe specific instructions on how to reproduce the bug (steps we can take to experience the same problem you are having). A bug report is useless if it can't be reproduced.
  • Before submitting a problem/bug report: Please read our Twitter Feed. It is possible we are aware of the problem, and emailing us about a problem we are already aware of clutters our inbox. You do not need a Twitter account to read our feed. Additionally, please check out the recent announcements.
  • We can't read your mind. Please describe your situation. For example: sending us an email with just your RS Games Client username. This doesn't help us, help you.
  • The Support Staff speak English only.
  • Please give us at least 4 days to reply to your email (assuming it is not a holiday). If we do not reply after that, you may send a kind reminder that we have missed your message.
  • Support is provided free of charge.
  • Please read the readme files that come with the game. (If you are looking for the documentation on our multiplayer games, they can be found at www.zanosoft.net/zgp/doc.) Many questions can be answered through reading them. Emailing us with questions that can easily be found in the documentation is extremely frustrating.
  • Read the FAQ page. before contacting support. It's possible your question has already been answered.
  • If you have forgotten your password, please use the Account Manager, located at: http://zanosoft.net/Accounts, and click Forgot Username and/or Password.
  • If you are getting an error message similar to the application's configuration being incorrect, please our FAQ page

  • Keeping those points in mind, please email us: rsgames a-t gmail.com (Replace a-t with the @ symbol)