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Support

Are you having problems using our products or would like to submit feedback? Have you discovered a bug? If so, you've come to the right place.

Please keep the following in mind before contacting the RS Games Staff:
  • Bug Reports: If you are submitting a bug report, please describe specific instructions on how to reproduce the bug (steps we can take to experience the same problem you are having). A bug report is useless if it can't be reproduced.
  • Before submitting a problem/bug report: Please read our Twitter Feed. It is possible we are aware of the problem, and emailing us about a problem we are already aware of clutters our inbox.
  • Please read the readme files that come with the game. (If you are looking for the documentation on our multiplayer games, they can be found at www.zanosoft.net/zgp/doc.) Many questions can be answered through reading them!
  • If you have forgotten your password, please use the Account Manager, located at: http://zanosoft.net/Accounts, and click Forgot Username and/or Password.
  • If you are getting an error message similar to the application's configuration being incorrect, please our FAQ page
  • The Support Staff speak English only.

  • Keeping those points in mind, please email us: rsgames a-t gmail.com (Replace a-t with the @ symbol)